Refund policy

Thank you for shopping with us. We value your satisfaction and strive to ensure you’re happy with your purchase. Please read our Refund and Exchange Policy carefully to understand your rights and obligations.

1. Eligibility for Refunds and Exchanges

 

 

To be eligible for a refund or exchange:

• The item must be returned within [5 days] of the purchase/delivery date.
• The item must be unused, in the same condition you received it, and in the original packaging.
• Proof of purchase (receipt or order number) is required.

2. Non-Returnable Items

We do not offer refunds or exchanges on the following items:

• Gift cards
• Sale or clearance items
• Custom or personalized items

3. Refund Process

Once your return is received and inspected:

• You will be notified via email regarding the status of your refund.
• If approved, the refund will be processed and applied to your original method of payment within [3-7 business days].

4. Exchanges

 

• If you received a defective or damaged item, we are happy to replace it.
• Contact us at [info.kehlanik@yahoo.com or 954-907-4513] within [3 days] of delivery to initiate an exchange.
• Exchanges are only offered for the same item unless the product is no longer available.

5. Shipping Costs

 

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• Original shipping charges are non-refundable.

6. How to Initiate a Return or Exchange

To begin a return or exchange, please contact our customer service team at:

 

📧 [info.kehlani@yahoo.com]

📞 [954-907-4513]